When:
22/11/2018 – 23/11/2018 all-day
2018-11-22T00:00:00-08:00
2018-11-24T00:00:00-08:00
Where:
Vancouver Island Conference Centre
101 Gordon St
Nanaimo, BC V9R 5J8
Canada
101 Gordon St
Nanaimo, BC V9R 5J8
Canada
Cost:
$529/$649
Contact:
Supervisory & Leadership Skills for Operators
Course Overview
The purpose of this course is to provide a basic introduction to management skills within the water and wastewater industry.
You should take this course if you are:
- Recently promoted to a supervisory or management role, or are interested in advancing to a supervisory or management role in the future
- Interested in management skills, but not certain if you would like to take the Management Skills Certification Program (MSCP)
- A certified operator interested in earning continuing education unit (CEU) credits
Learning Objectives
After completing the Supervisory and Leadership Skills for Operators course, you will be able to:
- Define Supervision and Leadership and how each is applied in a workplace.
- Identify the core elements of Supervision in a workplace and understand how they are applied.
- Describe the fundamental elements of managing resources in the workplace
- Describe the fundamental elements for managing performance
- Describe the importance of customer service as it relates to supervising people
CEUs
- 1.2 related CEUs for small wastewater systems, small water systems, wastewater collection, wastewater treatment, water distribution and water treatment (SWWS, SWS, WWC, WWT, WD & WT) EOCP certifications.