Supervisory & Leadership Skills for Operators

Course Overview

The purpose of this course is to provide a basic introduction to management skills within the water and wastewater industry.

You should take this course if you are:

• Recently promoted to a supervisory or management role, or are interested in advancing to a supervisory or management role in the future
• Interested in management skills, but not certain if you would like to take the Management Skills Certification Program (MSCP)
• A certified operator interested in earning continuing education unit (CEU) credits

Learning Objectives

After completing the Supervisory and Leadership Skills for Operators course, you will be able to:

• Define Supervision and Leadership and how each is applied in a workplace.
• Identify the core elements of Supervision in a workplace and understand how they are applied.
• Describe the fundamental elements of managing resources in the workplace
• Describe the fundamental elements for managing performance
• Describe the importance of customer service as it relates to supervising people

CEUs

• 1.2 related CEUs for small wastewater systems, small water systems, wastewater collection, wastewater treatment, water distribution and water treatment (SWWS, SWS, WWC, WWT, WD & WT) EOCP certifications.